Telephone system 2nd December 2019
We experienced a disruption to our telephone system today at approx 3:20pm for around 20 minutes. This was a national broadband issue that effected all practices on the system. We apologise to all patients either holding on the phone at the time of this problem or unable to get through to us at this time. This issue has been beyond the practice's control. Service has now resumed as usual.
Flu clinics
Flu vaccinations are still available at the practice. We have been advised by NHS England that there has been a sharp increase in flu diagnoses and there is a diminishing window of opportunity to vaccinate susceptible individuals. Please can we encourage you to book your appointment with us as soon as possible.
You can book an appointment online, in person or by phone 01905 795566.
Who is eligible for an NHS flu vaccination?
MMR catch up programme
NHS England are launching a catch up programme for children aged 10 or 11 years who did not have or previously did not complete both of the MMR vaccines as part of their routine childhood vaccinations.
Children will be invited to attend the practice for their MMR. But you do not need to wait for an invitation. If your child missed out or you are uncertain please just contact the practice and we can check their records and book them in with one of our Nurses.
Please help stop the spread of Measles. This is a serious disease that can have very serious consequences.
See https://www.nhs.uk/conditions/vaccinations/mmr-vaccine-when-needed/ for more information.
Improved Access Appointments
In addition to the practice’s normal opening hours, you can also book an appointment to see a local clinician in the evenings or on Saturday and Sunday at locations across South Worcestershire.
GP practices are working together to provide Improved Access appointments to our patients. This means that your Improved Access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only.
These appointments are pre-bookable by contacting the surgery during our opening times – when calling please ask for an Improved Access appointment and our receptionists will help you to find a convenient appointment.
Alternatively you can now call a dedicated number direct to book an appointment 01905 789061. This line is open weekdays 6.30 - 8pm and weekends 8 - 12am.
On-line consultations
Register for our new on-line consultation system via Doctorlink. This allows you to check your symptoms 24/7 and will confirm if you need to see a GP. Click Doctorlink to get started.
CQC Annual regulatory review
Further to our inspection in 2016 where the Practice was awarded an overall 'Outstanding' rating, CQC conducted a further routine annual review in May 2019. The Practice maintains it's 'Outstanding' status and will undergo another routine review in 12 months time.
Veteran Friendly Accreditation
The Corbett Medical Practice is now an Accredited Veteran Friendly Practice. Please do make the Practice aware if you are now or ever have been a member of the armed forces. The Practice can then ensure that you are linked in with relevant services.
Improving access to general practice: evening and weekend appointments
Patients registered at Corbett Medical Practice can book an appointment to see a GP or nurse on a weekday evening (6.30-8pm) or at a weekend (on Saturday Sunday). Evening appointments will take place at the practice with options to attend another NHS setting nearby. Weekend appointments are available to access across South Worcestershire. Some local Saturday morning appointments are available and hosted at the Spa Medical Practice in Droitwich Medical Centre. Please ask our Receptionists if you would like to book an appointment or find out more.
By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends.This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at www.england.nhs.uk/gpaccess
Prescribing restrictions
The following items are no longer available on prescription in Worcestershire:
- gluten-free goods,
- infant milk and formula,
- over-the-counter medicines
- oral nutritional supplements
Please be aware that this is not a practice decision and part of a county-wide imperative. Further information
Complaints
If you need to register a complaint please contact: The Complaints Team, NHS South Worcestershire Clinical Commissioning Group, Barnsley Hall, Barnsley Hall Road, Bromsgrove B61 0TX
Complaints.RBCCG-WFCCG@nhs.net
How our Appointment System works
We modified our appointment system to increase your ability to book appointments ahead for routine / non-urgent issues and better manage our urgent/on the day demands.
- For Urgent (on the day issues) - please book on the day
- For Routine issues - please book your appointment ahead
For more information see: Changes to appointment system
CQC report - "Outstanding" - May 2016
The practice hosted a team of CQC inspectors in February 2016 who assessed the all aspects of the practice's performance and service provision via an indepth site inspection and series of detailed interviews with practice staff, patient representatives and community healthcare providers in conjunction with clinical outcome data, performance indicators and patient feedback. The practice has been awarded an overall rating of Outstanding having acheived "Outstanding" in 3 and 2 "Good" in the 5 categories assessed.
See the CQC press release and full CQC inspection report - Corbett Medical Practice for further details.